Live chat is a fantastic way to get people communicating with you and at an important time, as they are on your site and well positioned to order. It can be an invaluable tool to allows users to communicate with you quickly and easily.

How Live Chat Works

When a customers wants to start a chat with you they click on the live chat button on your website that opens up a private messaging window, they type in the question or query and press send. The request is received on the computers your install the clients on and you can then communicate them in a similar way to MSN messenger or Skype.

Your staff sign into the live chat client when at their computer and they can deal with multiple conversation with separate customers simultaneously. When your staff are unavailable and the live chat button on your website is not displayed

The Benefits of Live Chat

Some customers are hesitant to complete a purchase if they have any answered concerns or just need reassuring. You may be missing out on valuable sales as some people that have a query are not prepared to wait for an email responses, instead they go on to the next website. Having spent so much time and effort (money!) to get the visitors to your website for them to leave and go to your rivals just when there are ready to order is just terrible. Live chat will help you convert more of your traffic into sales.

Used in conjunction with a shopping cart or order form, it can help you convert more users into business as they can quickly and easily get any concerns or questions answered instantly when they are in the perfect position to order.

A Few More Advantages...

• People like to talk to an advisor as it can reassure them of any queries that they have
• Any edge in sales or service you have over your rivals can make a the difference
• A personal touch
• Capture email address
• Direct the customer to pages containing requested information.
• Easy for people to use as they can copy and paste links in as there hands are not tied up by the phone, much easier then trying to explain a URL
• Customers answers to their questions on the spot at the critical time
• Assist customers in completing sales by walking them through the process.

Ask Webfangled About Live Chat

If you are interested in having live chat on your website please get in touch, with our expertise in the internet and our analytics approach we can help you communicate with the users of your website.